Shipping policy

Last updated: September 8, 2026

At ANNISSAA™, we aim to process and deliver your orders as quickly and efficiently as possible. This Shipping & Delivery Policy explains how orders placed through the ANNISSAA™ Website are processed, shipped and delivered.

1. Order Processing

Orders are generally processed within 7 business days after successful order confirmation and payment verification.

Orders placed on weekends, public holidays or during promotional periods may require additional processing time.

Where there is a significant delay in processing, ANNISSAA™ will make reasonable efforts to communicate the revised timeline.

2. Delivery Timeline

After dispatch, delivery generally takes approximately 7-10 business days, depending on the delivery location.

Estimated delivery timelines may vary depending on:

  • Delivery location;
  • Courier availability;
  • Weather conditions;
  • Public holidays;
  • Transportation disruptions;
  • Peak sale periods;
  • Incorrect or incomplete address information; and
  • Circumstances beyond ANNISSAA™'s reasonable control.

3. Delivery Areas

ANNISSAA™ currently delivers to eligible locations within India.

Serviceability may vary by PIN code and courier availability.

If your PIN code is not serviceable, we may not be able to accept or fulfil the order for that address.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is placed.

Any promotional free-shipping offer will be subject to the terms of the relevant promotion.

5. Tracking

Once your order has been dispatched, tracking information may be shared with you through your registered email address, mobile number, SMS, WhatsApp or other available communication channel.

Tracking information may take some time to become active after dispatch.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name;
  • House/building number;
  • Street/locality;
  • City;
  • State;
  • PIN code; and
  • Contact number.

ANNISSAA™ will not be responsible for delivery failure caused by incorrect or incomplete information provided by the customer.

7. Delayed Delivery

Delivery timelines are estimates and may be affected by circumstances outside ANNISSAA™'s reasonable control.

If an order is significantly delayed, customers may contact Customer Care for assistance.

Nothing in this policy limits any consumer rights or remedies available under applicable law.

8. Failed Delivery Attempts

The courier partner may make multiple delivery attempts.

If delivery cannot be completed because the customer is unavailable, the address is incorrect, the customer refuses delivery, or for another customer-attributable reason, the courier may return the shipment to ANNISSAA™.

Additional delivery or re-shipping charges may apply where permitted and where the customer requests re-shipment.

9. Damaged Package

Customers are encouraged to inspect the package at the time of delivery.

If the package appears materially damaged or tampered with, customers should notify the delivery partner where possible and contact ANNISSAA™ Customer Care within 1 hour of receiving the product.

Where a product itself is damaged or defective, the Exchange & Replacement Policy will apply.

10. Wrong Product

If you receive a product different from the product ordered, please contact ANNISSAA™ within 48 hours of delivery.

Please provide photographs of the product, packaging and shipping label where requested.

After verification, ANNISSAA™ will arrange an appropriate replacement in accordance with its Exchange & Replacement Policy and applicable law.

11. Split Shipments

An order may be delivered in multiple shipments depending on product availability, warehouse location or logistics considerations.

Where an order is split into multiple shipments, each shipment may have a separate tracking number and delivery date.

12. Force Majeure

ANNISSAA™ will not be responsible for delivery delays caused by circumstances beyond its reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, governmental restrictions, civil unrest, pandemics or other force majeure events.

13. Contact Us

For shipping or delivery-related assistance, please contact:

Customer Care
Email: contact@annissaa.co.in
Phone: (+91) 8796634842

Please keep your Order ID available when contacting Customer Care.