Refund policy
Last updated: September 8, 2026
At ANNISSAA™, we want you to be happy with your purchase. To maintain product quality and hygiene standards, ANNISSAA™ follows an exchange/replacement-only policy for eligible products. We do not offer refunds as a standard practice.
All exchanges and replacements are subject to the terms and conditions set out below and applicable laws.
1. Exchange & Replacement Window
Exchange or replacement requests must be raised within 48 hours from the date of delivery of the respective product.
Requests raised after the applicable 48 hours period may not be accepted.
For orders delivered in multiple shipments, the 48 hours exchange period will be calculated separately for each item from its respective delivery date.
2. When Is an Exchange Available?
ANNISSAA™ provides exchanges/replacements in the following circumstances:
A. Size Exchange
If the product does not fit and you require a different size, you may request an exchange within 48 hours of delivery, subject to:
- The requested size being available;
- The product being unworn and unused;
- The product being unwashed and unaltered;
- All original tags and labels remaining attached;
- The product being free from stains, perfume, makeup or other marks; and
- The product being returned in its original condition and packaging, wherever applicable.
Please note: Customers are responsible for selecting the correct size by referring to the size chart provided on the website.
B. Manufacturing Defect
If you receive a product with a genuine manufacturing defect, please notify ANNISSAA™ within 48 hours of delivery.
The customer may be required to provide photographs or videos showing the defect, along with the order details.
After verification and quality assessment, ANNISSAA™ will provide a replacement/exchange, subject to product availability.
C. Wrong Product Delivered
If you receive a product different from the product ordered, please contact ANNISSAA™ within 48 hours of delivery.
After verification, ANNISSAA™ will arrange an appropriate replacement at no additional cost to the customer.
3. No Standard Refunds
ANNISSAA™ does not provide refunds for eligible exchange requests.
Where a customer requests a different size or where a product is found to have a manufacturing defect, the standard resolution will be replacement or exchange of the product, subject to availability and verification.
Refunds will only be provided where required under applicable law or where ANNISSAA™ expressly agrees to provide a refund in a particular circumstance.
4. Products Not Eligible for Exchange
An exchange/replacement request may be rejected if the product:
- Has been worn or used;
- Has been washed;
- Has been altered, tailored or modified;
- Is damaged due to customer handling or misuse;
- Has stains, makeup, perfume or other marks;
- Has missing, detached or damaged tags or labels;
- Is not in its original condition;
- Is missing applicable accessories;
- Is marked as "Non-Exchangeable" on the product page; or
- Has already been exchanged twice under the same original order.
Any product-specific exchange restrictions will be clearly mentioned on the relevant product page.
5. Maximum Number of Exchanges
ANNISSAA™ allows a maximum of one exchange per original order/item, subject to eligibility and availability.
After the first successful exchange, the product will be considered final sale and will not be eligible for any further exchange, except where a further remedy is required under applicable law.
6. How to Request an Exchange
To initiate an exchange, please log in to your ANNISSAA™ account and go to My Orders.
Select the relevant order and item and submit your exchange request through the ANNISSAA™ Return & Exchange Portal within 48 hours of delivery.
You may be required to enter:
- Order ID;
- Registered email address or mobile number;
- Product details; and
- Reason for exchange/replacement.
7. Important Pickup Guidelines
Customers must ensure that only the approved product(s) and approved quantity linked to the exchange request are handed over to the pickup executive.
ANNISSAA™ will not be responsible for any incorrect, additional or unintended products handed over during the pickup process.
If an incorrect product is handed over, a logistics/recovery fee of ₹190 may be charged for attempting to recover and return the incorrectly submitted product.
The incorrectly submitted product will be returned to the customer only after successful identification, recovery and verification and after the approved ANNISSAA™ product has been received and verified at our warehouse.
ANNISSAA™ does not guarantee the recovery of incorrectly submitted products and, subject to applicable law, will not be responsible for loss, damage or non-recovery arising from products incorrectly handed over by the customer.
8. Exchange Processing Time
Once an exchange request is approved, pickup will typically be arranged within 2–3 business days.
After the product is successfully picked up and received at our warehouse, it will undergo a quality check.
Subject to successful quality verification and availability of the requested product/size, the replacement product will generally be dispatched within 5–7 business days.
Certain products may require additional processing time due to inventory availability, craftsmanship or operational requirements. Where applicable, ANNISSAA™ will communicate the revised timeline.
9. Exchange Shipping Charges
Where the exchange is requested because of a size issue, applicable exchange/logistics charges, if any, may be payable by the customer.
Where the exchange is required because ANNISSAA™ has delivered a wrong product or a product with a verified manufacturing defect, ANNISSAA™ will bear the applicable replacement shipping costs.
Any applicable charges will be communicated to the customer before processing the exchange.
10. Manufacturing Defects
A manufacturing defect means a defect arising from the manufacturing process and not from normal wear and tear, accidental damage, misuse, washing, alteration or improper handling.
The final determination of whether a product has a manufacturing defect will be made following ANNISSAA™'s quality inspection.
If a manufacturing defect is verified, ANNISSAA™ will provide a replacement/exchange, subject to availability and applicable law.
11. Size Exchange
We strongly recommend reviewing the ANNISSAA™ Size Chart before placing an order.
Size exchanges are subject to product availability and the eligibility conditions stated in this policy.
A size exchange does not constitute a refund or cancellation of the original order.
12. Failed Pickup
Our logistics partner may make multiple attempts to collect the exchange product.
If all pickup attempts are unsuccessful, the customer may request a pickup reattempt by contacting ANNISSAA™ Customer Care within 48 hours of the final failed pickup attempt.
Where the original exchange request was raised within the applicable exchange period and pickup attempts were made, ANNISSAA™ may arrange a reattempt even if the original exchange window has subsequently expired, provided that the customer contacts Customer Care within the stated period.
13. Exchange for Split Shipments
If an order is delivered in multiple shipments, each product will have its own exchange window.
The exchange request must be raised within 48 hours from the delivery date of the respective product.
14. Sale, Clearance & Promotional Products
Products purchased during a sale, clearance event or promotional campaign may have specific exchange restrictions.
Any product that is non-exchangeable will be clearly identified as such on the product page or at the time of purchase.
15. Hygiene & Product Condition
For hygiene and quality-control purposes, products must be returned in an unused, unworn and unwashed condition.
ANNISSAA™ reserves the right to reject an exchange where the product does not satisfy the eligibility requirements.
16. Consumer Rights
Nothing contained in this policy is intended to exclude, restrict or limit any rights or remedies available to consumers under applicable Indian law.
Where applicable law requires ANNISSAA™ to provide a particular remedy, including a refund or replacement, ANNISSAA™ will comply with such legal requirement.
17. Policy Changes
ANNISSAA™ reserves the right to modify this Exchange & Replacement Policy from time to time.
Any changes will be published on this page with the updated effective date.
18. Contact Us
For questions regarding an exchange or replacement, please contact:
ANNISSAA™
Email: contact@annissaa.co.in
Phone: (+91) 8796634842